Returns & Exchanges
At Sundae School, we want you to be fully satisfied with your high-grade apparel. We offer returns and exchanges on unworn, unwashed items with original tags within 14 days of delivery.
Initiate the Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.
Drop Off the Package
Hand off your return package to the designated carrier at any official drop-off location or schedule a pickup.
Receive Your Refund
After our team inspects the returned goods, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing